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Privacy Policy

How Pexalo collects, uses, and protects personal information.

Last updated: 21 June 2026

This document is a general template provided for information only. It is not legal advice. Pexalo recommends having it reviewed and adapted by a qualified solicitor in your jurisdiction before you rely on it. Items in square brackets must be completed with your own business details.

1. Who we are

This Privacy Policy explains how [Pexalo legal entity name], a company registered in [jurisdiction] under company number [company registration number], with its registered office at [registered address] (“Pexalo”, “we”, “us”, or “our”), collects and processes personal information. For the purposes of applicable data protection law, Pexalo is the data controller of the personal information described in this policy. You can contact us at [email protected].

2. Information we collect

We collect personal information in the following ways:

  • Information you give us. When you complete a contact, audit, or demo request form, subscribe to our newsletter, or otherwise communicate with us, we may collect your name, business name, role, email address, phone number, location, and any details you choose to include about your business and workflows.
  • Information collected automatically. When you visit our website we may collect technical data such as IP address, device and browser type, pages viewed, and referring URLs, using cookies and similar technologies.
  • Information from engagements. If you become a client, we process information necessary to deliver our services, which may include access to systems and data you authorise. The handling of client data is governed by the separate agreement between us.

3. How we use your information and our legal bases

We use personal information to:

  • respond to your enquiries and provide the information or services you request (legal basis: performance of a contract or steps prior to a contract);
  • operate, maintain, and improve our website and services (legal basis: our legitimate interests in running and improving our business);
  • send you marketing communications where you have requested them or where otherwise permitted by law (legal basis: consent or legitimate interests);
  • comply with our legal and regulatory obligations (legal basis: legal obligation).

Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

4. Cookies and analytics

We use cookies and similar technologies to operate the website and to understand how it is used. Non-essential cookies are only set where permitted in accordance with your choices. You can control cookies through your browser settings; disabling some cookies may affect how the website functions.

5. Sharing your information

We do not sell your personal information. We may share it with trusted third parties who provide services to us, for example hosting, analytics, email, and customer-relationship tools, who act as our processors and only handle data on our instructions. We may also disclose information where required by law, to protect our rights, or in connection with a business transfer. We require our service providers to maintain appropriate security and confidentiality.

6. International transfers

Some of our service providers may be located outside your country. Where personal information is transferred internationally, we take steps to ensure it is protected by appropriate safeguards, such as standard contractual clauses or an equivalent recognised mechanism.

7. How long we keep it

We keep personal information only for as long as necessary for the purposes set out in this policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we delete or anonymise it.

8. Security

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any credentials you use confidential.

9. Your rights

Depending on your location, you may have rights under data protection laws such as the UK GDPR, EU GDPR, and PDPA, including the right to access, correct, delete, or restrict the processing of your personal information, to object to processing, to data portability, and to withdraw consent. To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with your local supervisory authority (for example, [relevant supervisory authority]).

10. Children

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.

11. Third-party websites

Our website may contain links to third-party sites and tools. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their policies.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it was last revised. Continued use of our website after changes take effect constitutes acceptance of the updated policy.

13. Contact us

For any questions about this policy or how we handle your information, contact us at [email protected] or at [registered address].

See also our Terms of Use.
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