Question 1

What does Pexalo do?

Accepted Answer

Pexalo is an AI agentic studio based in Kuala Lumpur that designs, builds and runs custom AI agent systems for Malaysian businesses. We audit your operations first, then build agents around the workflows that cost the most time — across three tiers: AI Automation, AI Specialists and AI Workforces.

Question 2

How is Pexalo different from ChatGPT or other AI tools?

Accepted Answer

General AI tools help with one-off tasks. Pexalo builds systems that run continuously, connect to your real data and software, and complete end-to-end workflows without manual prompting. It's the difference between a tool you operate and a system that works for you.

Question 3

What are the three tiers, and which is right for my business?

Accepted Answer

AI Automation handles repetitive, rules-based tasks; an AI Specialist is a single agent that reasons across one workflow; an AI Workforce connects multiple agents across departments. If your process still runs on spreadsheets and WhatsApp, digitalisation comes first, because agents can only reason over data they can read. A workflow audit tells you which fits — we recommend the simplest level that solves the problem.

Question 4

How much does an AI agent system cost?

Accepted Answer

Every engagement starts with a free workflow audit. Build pricing then depends on the tier and scope — automations are the most affordable, while AI Specialists and Workforces are priced by complexity — and all builds include ongoing monitoring. All pricing is quoted in Ringgit Malaysia (RM). You get a full cost breakdown in the recommendation before you commit.

Question 5

How long does it take to build?

Accepted Answer

A simple automation can be live within days, a single AI Specialist typically takes a few weeks, and a connected AI Workforce takes longer. You get a clear timeline as part of your recommendation, so there are no surprises.

Question 6

Do I need technical staff to work with Pexalo?

Accepted Answer

No. Pexalo designs, builds, hosts and maintains everything. Your input is operational — how your team works and what good outcomes look like. We work with business owners and operations leads, not technical teams.

Question 7

Is my business data secure with AI agents?

Accepted Answer

Yes. You own your data and your agents, access is limited to what each agent needs, and every action is logged with approvals where they matter. We never train external AI models on your data — see security and governance.

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