An AI Specialist is a single AI agent that owns one workflow end-to-end. Where AI Automation follows fixed rules, a Specialist reasons — it reads the situation, handles exceptions and makes judgement calls, the way a capable employee would. It is Pexalo's second tier, above AI Automation and below a full AI Workforce.
This hub covers what an AI Specialist is, how it differs from both simple automation and general tools like ChatGPT, which departments benefit most, how it is customised and secured, and how quickly it can go live. When one workflow needs genuine decision-making rather than a fixed script, an AI Specialist is the right level.
Start with a workflow audit to scope your first AI Specialist around how your team already works.
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