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Data Deletion

How to ask Pexalo to delete your personal information, including WhatsApp messages.

Last updated: 27 October 2026

1. How to request deletion

Email [email protected] with the subject “Data deletion request”. Include the phone number (for WhatsApp, the number you messaged from), the email address, or the account your request relates to, and the business you were in contact with if you know it.

2. What happens next

  • We confirm we have received your request, usually within 2 working days.
  • We may ask you to verify that the phone number, email address or account is yours, so we never delete someone else’s data by mistake.
  • We delete your personal information, including WhatsApp messages and your phone number, from the systems we run within 30 days, and confirm when it is done.
  • If the data was processed for one of our business clients, we tell that business, because it may hold its own copy.

3. What we may need to keep

We may keep a limited record where the law requires it, for example tax or accounting records, or to resolve a dispute. If we do, we will tell you what we kept and why, and delete it when the requirement ends.

4. Contact

BLJH Consulting Sdn. Bhd. (202301004756 / 1498675-A), trading as Pexalo
Sunway Serene, Jalan SS7/2, SS8, Petaling Jaya, 47300 Selangor, Malaysia
Tel +60 12-732 8168 · Email [email protected]

See also our Privacy Policy.
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Pexalo is a trading name of BLJH Consulting Sdn. Bhd. (202301004756 / 1498675-A). Sunway Serene, Jalan SS7/2, SS8, Petaling Jaya, 47300 Selangor, Malaysia. Tel +60 12-732 8168 · [email protected]

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